Refund policy

I want nothing more than for you to love what you've purchased, and my hope is that every piece finds the home it was meant for.  If something isn't right, please reach out to me before you worry or stress.  I am a real person making pottery in Kentucky, and I will always do my best to resolve any issues fairly, kindly, and expeditiously. 

Every piece at Garden Clay is made by hand, one at a time.   No two pieces are ever exactly alike - small variations in shape, color, texture, and tiny marks are part of what makes handmade pottery so special and beautiful.    

• If your piece arrives damaged, please email me within 24 hours of delivery with photos of both the pottery and packaging.  I promise to make it right as quickly as I can, whether that means sending a replacement or issuing you a full refund.  
• If your order arrives safely but simply isn't the right fit for your heart or home, I'll happily accept returns within 14 days of delivery.  Pieces must be unused and packed carefully in their original packaging.  
• Return shipping costs are the responsibility of the customer.  unless the item arrives damaged or I made a mistake with your order.  Original shipping charges are non-refundable.
• To begin a return, please email me at gardenclay22@gmail.com
  If your return is accepted, I'll send you instructions on how and where to return your package. Once I receive and inspect your return, I'll let you know whether your refund has been approved.  If approved, your refund will be issued to your original payment method within ten business days.  Please understand that your bank or credit card company may take some time to process and post your refund.